Privacy Policy

Last updated: July 17, 2026

This Privacy Policy explains how PluggIn Networks (Pty) Ltd ("PluggIn", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use our websites, mobile applications, marketplace, field-force tools, dashboards, and related services (collectively, the "Services").

By creating an account, using the PluggIn app, placing marketplace orders, clocking in for field work, or otherwise using the Services, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information generated through your use of the Services, and information required to operate our marketplace and field-work features.

• Account information: name, email address, phone number, role, password credentials, company, business name, and profile details.
• Business and marketplace information: store details, delivery addresses, order history, invoices, payment references, product requests, stock records, and customer support messages.
• Field-force information: assigned stores, clock-in and clock-out records, break activity, route plans, task status, promotion reports, stock-room and shelf inventory updates, and uploaded activity images.
• Location information: GPS coordinates and related location data used for attendance verification, store proximity checks, route planning, nearby marketplace experiences, and fraud prevention.
• Device and usage information: device type, operating system, IP address, app version, browser information, log data, crash diagnostics, pages or screens viewed, timestamps, and feature usage.
• Media and files: photos or documents you upload, such as proof of payment, product images, shelf photos, promotion evidence, or profile images.

2. How We Use Information

We use personal information to provide, secure, improve, and support the Services, including to:

• Create, authenticate, and manage user accounts.
• Operate marketplace ordering, delivery, billing, payment confirmation, and customer support workflows.
• Enable promoter, merchandiser, sales-agent, retailer, and company dashboard features.
• Verify field attendance, including checking whether a merchandiser is close enough to the assigned store when clocking in.
• Manage stock-room inventory, shelf inventory, route plans, promotions, reports, and task records.
• Send service notifications, account updates, order updates, security messages, and support responses.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, policy violations, or technical issues.
• Comply with legal, tax, accounting, regulatory, dispute-resolution, and contractual obligations.
• Analyze usage trends and improve product functionality, reliability, safety, and user experience.

3. Location Data

Some PluggIn features require location data. For example, merchandisers may be required to share their current GPS location when clocking in so we can verify that they are at or near the assigned store. Location data may also support route plans, store assignments, nearby marketplace features, audit logs, and operational reporting.

You can control location permissions through your device settings. If you disable location access, some field-work, attendance, route, or proximity-based features may not work correctly.

4. Payments and Financial Information

PluggIn may use third-party payment processors, including providers such as Paystack or other supported payment partners, to process payments. We do not store complete card numbers or full sensitive payment credentials on our systems. Payment providers may collect and process payment data according to their own privacy policies and security standards.

5. Cookies and Similar Technologies

Our websites and dashboards may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect sessions, measure usage, and improve the Services. You may disable cookies in your browser, but some features may not function properly.

6. How We Share Information

We do not sell your personal information. We may share information only where necessary, including with:

• Companies and teams: where your account is linked to a company, store, brand, field team, or marketplace operation.
• Service providers: hosting, analytics, payments, messaging, email, maps, storage, support, and security providers that help us operate the Services.
• Marketplace participants: as needed to process orders, deliveries, invoices, returns, support requests, and disputes.
• Legal and regulatory parties: where required by law, court order, regulator, law enforcement request, or to protect rights, safety, and security.
• Business transfers: if we are involved in a merger, acquisition, financing, restructuring, or sale of business assets.

7. Third-Party Services

The Services may integrate with third-party services such as Google Maps or Google APIs, payment processors, cloud hosting providers, analytics tools, email providers, and app-store services. These third parties process information under their own terms and privacy policies.

8. Data Retention

We retain personal information for as long as needed to provide the Services, manage accounts, support business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations. Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed and stored in countries other than where you live. Where we transfer information internationally, we take reasonable steps to protect it in accordance with applicable law and this Privacy Policy.

11. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also request a copy of certain information or withdraw consent where processing is based on consent.

You can update some account details in the app or dashboard. For other privacy requests, contact us using the details below. We may need to verify your identity before responding.

12. Marketing Communications

We may send marketing or promotional communications where permitted by law. You can opt out of marketing emails by using the unsubscribe instructions in the email or by contacting us. We may still send non-marketing service messages, such as security alerts, account notices, order updates, and support messages.

13. Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above and post the revised policy on this page. Material changes may also be communicated through the Services or by email where appropriate.

15. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, you may contact us at:

• Email: support@pluggin.net
• Website: https://pluggin.net/